PRIVACY POLICY

This Privacy Policy is here to explain how Great North Express handles your personal

information. It covers what information we collect, how we use it, how we protect it.

Personal information includes any details that can identify you as an individual, but it does not

include your work-related contact information.

We’re committed to keeping your personal information safe and secure. We not only follow all

federal and provincial privacy laws but also aim to apply best practices in privacy to ensure your

information is well protected.

Collection and Use of Personal Information

At Great North Express, we collect only the personal information necessary to deliver our

transportation services effectively.

We rely on your implied consent to gather and use your details, in accordance with the law.

When you make a booking with us, we collect various pieces of information including your

name, email address, physical address, phone number, and date of birth. This information is

essential for verifying your identity, managing your service requests, and reaching out if there are

any updates or changes related to your travel.

In addition, our website uses cookies to enhance your browsing experience. Cookies are small

files that track and store information about your interactions with our site. They help us

personalize your experience by remembering your preferences and speeding up future visits.

When you access our website, you will have the option to accept or decline cookies. If you

choose to decline, you might find that some features of the site are less functional.

For more details about how we use cookies and to understand your choices, please refer to our

[Cookie Notice].

If you want to revoke your consent for the gathering, utilization, or distribution of your details,

please get in touch with our Privacy Officer. We will strive to handle your request promptly,

provided it is received on time and there are no prevailing legal obligations. Please be aware that

retracting consent before we provide transportation services could impact our ability to provide

those services, and in certain instances, it may lead to the services not being provided.

Data Collection from Social Media

Great North Express refrains from gathering personal information from any social media

platforms where we have a presence.

Restricting Use, Disclosure, and Retention

We are committed to restricting the personal information we collect, as well as its usage,

distribution, and retention. We carefully oversee this information to ensure it is solely employed

for its intended purpose and stored for no longer than required.

Use of Personal Information

Great North Express strictly limits the use of your personal information to what is necessary for

providing transportation services. We do not use your information for statistics or research

purposes, and we do not sell, rent, or lease it to any third parties.

Disclosure

Great North Express prioritizes your privacy and does not share personal information with third

parties for any statistical or research purposes. Additionally, Great North Express and its

affiliates keep personal information confidential and only share it when necessary to provide

shared transportation services. We will not reveal an individual's personal information without

their prior notice or consent, except in very rare situations as allowed or mandated by law, such

as when it is in the individual's best interest and obtaining consent promptly is not feasible.

When acting as a service provider for federal and provincial governments, any personal

information collected may be disclosed as required by those governments and in accordance with

the law.

Retention of Personal Information

Great North Express generally keeps personal information for at least 3 months. In most cases,

we retain it for as long as necessary to ensure we can provide our transportation services

effectively. This retention period helps us meet our service commitments and comply with

relevant regulations.

Security of Personal Information

Great North Express takes reasonable measures to protect your personal information. We have

security arrangements that match the sensitivity of the information we collect, aiming to prevent

unauthorized access, use, disclosure, or disposal of your data.

Handling and Security of Customer Information

Great North Express collects customer information through both online and offline methods.

When we gather information in person, it is entered into our online database if needed, or

otherwise, it is disposed of securely.

All electronically stored data and systems are based in Canada.

Our drivers collect only the personal information necessary for their daily tasks.

Documents with personal information are kept at our local offices under standard security

measures when not in use by drivers. Any extra copies are securely disposed of daily and

shredded monthly.

Employee Privacy Training

We do not keep copies of tickets that contain personal details. Additionally, Great North Express

does not collect or store financial information. Credit card details sent to other websites are

protected with encryption, such as the Secure Socket Layer (SSL) protocol.

At Great North Express, all employees receive privacy training when they join the team. This

training includes:

● An overview of our Privacy Policy.

● Their role in safeguarding personal information.

● Instructions on how to report any breaches or suspected breaches of personal information

to the Privacy Officer.

Our drivers also get special training to ensure they handle, store, and dispose of documents

containing customer and passenger information correctly.